Back to home

Terms of Service

Effective date: [Effective Date] Last updated: [Effective Date]

Welcome to CloudLine. These Terms of Service ("Terms") form a binding agreement between you and us governing your use of the CloudLine service. Please read them carefully — together with our Privacy Policy and Refund Policy they describe everything you need to know about our relationship.

1. Acceptance of these Terms

By creating an account, accessing, or using CloudLine, you agree to be bound by these Terms. If you do not agree, do not use the Service.

You also confirm that:

  • You are at least 13 years old (or the digital-consent age of your country, whichever is higher) and have the legal capacity to enter into this agreement.
  • If you are using CloudLine on behalf of an organisation, you have the authority to bind that organisation, and "you" in these Terms refers to that organisation.

2. About CloudLine

CloudLine ("we", "us", "our") is an uptime and observability service for Discord bots (the "Service"), accessible at https://cloudline.kescohhtwitch.workers.dev and any successor domain.

CloudLine is operated by [Founder Name], a sole proprietor based in [City], Hungary (European Union). Business registration is in progress; these Terms will be updated with the registered business name, Hungarian tax number (adószám), and registry number (nyilvántartási szám) upon completion.

Contact: [hello@cloudline.app]

3. Your account

To use most features of the Service you must create an account by signing in with a supported OAuth provider (Discord, Google, or GitHub).

You are responsible for:

  • The security of the OAuth provider account you use to sign in
  • All activity that occurs under your CloudLine account
  • Keeping your contact email and billing information accurate
  • Promptly notifying us at [hello@cloudline.app] of any unauthorised access

We strongly recommend enabling two-factor authentication (2FA) in your account settings.

You may not share your account, transfer it to another person, or operate multiple accounts to evade plan limits or enforcement actions.

4. Subscriptions, billing, and refunds

4.1 Plans

CloudLine offers a free Starter plan and paid Pro and Business plans. Current plan limits and pricing are published on our pricing page. We may change pricing or plan benefits from time to time; changes do not apply to your current billing period, and we will give reasonable advance notice before the next renewal.

4.2 Merchant of Record

Paid plans are sold and fulfilled by Paddle.com Market Ltd acting as our Merchant of Record (MoR). Paddle is responsible for:

  • Processing your payment and storing payment instruments
  • Calculating and remitting applicable taxes (including EU VAT)
  • Issuing invoices
  • Handling chargebacks and payment disputes

When you complete checkout, Paddle's own terms apply to the payment transaction alongside these Terms. See paddle.com/legal.

4.3 Billing cycle

Subscriptions renew automatically at the end of each billing period (monthly or annual) until cancelled. You may cancel at any time from the customer portal accessible from your account settings; cancellation takes effect at the end of the current paid period and you retain access until that date.

4.4 Refunds

  • EU and UK consumers: under the Consumer Rights Directive (2011/83/EU), the Digital Content Directive (2019/770/EU), and equivalent UK regulations, you have the right to withdraw from a digital-service contract within 14 days of purchase. By beginning to use a paid feature within that period, you expressly consent to immediate performance and acknowledge that your right of withdrawal may be reduced or lost to the extent permitted by law.
  • All customers: outside the 14-day window, paid plans are non-refundable for unused time. For exceptional circumstances (e.g. prolonged service outages attributable to us, or duplicate / mistaken charges), please contact us at [hello@cloudline.app] — we will work with you in good faith and may offer a discretionary pro-rated refund or service credit.

Full detail on refunds is in our separate Refund Policy.

4.5 Taxes

Listed prices are exclusive of VAT and other applicable taxes. Paddle adds these at checkout based on your billing country, in accordance with EU OSS rules and other applicable tax regimes.

4.6 Plan changes

Plan upgrades take effect immediately and are pro-rated by Paddle. Plan downgrades take effect at the end of your current paid period; if at that point your usage exceeds the new plan's limits, we may pause excess bots after giving you advance notice. Pausing does not delete your bot configuration; you may reactivate by upgrading again.

4.7 Failed payments

If a renewal payment fails, Paddle will retry according to its dunning policy. We may suspend paid features after the grace period; we will email you in advance. If the payment remains unresolved we may downgrade your account to the Starter plan and pause excess bots.

5. Free plan

The Starter plan is offered free of charge, subject to fair use. We reserve the right to limit, suspend, or discontinue free-tier access without notice where usage materially exceeds reasonable thresholds, where the free plan is being used to evade paid plans, or where these Terms are violated.

6. Acceptable Use

You agree that you will NOT use the Service to:

  • Monitor, ingest heartbeats from, or otherwise represent any Discord bot you do not own or are not authorised to operate
  • Engage in or facilitate any unlawful activity, including but not limited to fraud, harassment, distribution of malware, phishing, copyright infringement, sanctions evasion, or violation of export-control laws
  • Attempt to circumvent rate limits, plan quotas, encryption, authentication, or any other technical restriction
  • Reverse-engineer, decompile, or attempt to extract source code, except to the extent expressly permitted by applicable law (e.g. interoperability rights under EU Directive 2009/24/EC)
  • Resell, rent, white-label, or otherwise commercially redistribute the Service or any substantial portion of it without our prior written consent (the Business-tier branding feature is permitted within its documented scope)
  • Use the Service to monitor systems whose monitoring would be unlawful, including systems you do not control or have no authorisation to monitor
  • Interfere with or disrupt the integrity or performance of the Service, including by sending excessive traffic, conducting denial-of-service attacks, scanning for vulnerabilities without prior coordination, or attempting to access another customer's data
  • Use the Service to send unsolicited communications ("spam"), facilitate phishing or other deceptive practices, or to conduct any unlawful surveillance
  • Misrepresent your identity, your bot's identity, or your affiliation with any person or entity
  • Upload or transmit any content (including via custom branding fields, postmortem notes, error contexts, or bot names) that is illegal, defamatory, sexually explicit involving minors, hateful, or that infringes any third party's rights

We may, but are not obligated to, monitor use of the Service to enforce these rules. Violations may result in warnings, content removal, suspension, termination, refusal of refund, and — where appropriate — disclosure to competent authorities.

7. Discord bot tokens and your responsibilities

You acknowledge and agree that:

  • When you connect a Discord bot, the bot token you provide grants CloudLine the ability to act on behalf of that bot to the extent required to monitor it. CloudLine does not use bot tokens to send messages, modify guilds, or perform any action beyond what is necessary to surface bot health.
  • We store bot tokens encrypted at rest with AES-256-GCM using a key held only by our worker runtime, and we apply the security measures described in our Privacy Policy. However, no encryption is absolute, and you remain responsible for the consequences of token compromise originating outside our control.
  • You are responsible for ensuring your bot complies with Discord's Terms of Service, Developer Terms of Service, and Community Guidelines, and with any other laws applicable to your bot's operation.
  • If you suspect your bot token has been compromised, you must rotate it through Discord and re-add the bot in CloudLine. CloudLine also provides a separate heartbeat-secret regeneration feature for the inbound heartbeat channel.
  • You are solely responsible for what your bot does. CloudLine is a monitoring tool and does not control, audit, or endorse the behaviour of any monitored bot.

8. Your content

You retain ownership of the content you submit to the Service, including (but not limited to):

  • Postmortem notes
  • Bot names, tags, and accent colors
  • Custom avatar uploads
  • Alert configuration (channels, branding, footer text, reply-to)
  • Error message and context fields ingested through the SDK / heartbeat API
  • Public status-page slugs

By submitting content, you grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and back up that content solely to provide and improve the Service for you. This licence ends when you delete the content or close your account, except to the extent we are required to retain it by law.

You represent and warrant that your content does not violate any law or any third party's right.

9. Service availability

We aim to keep the Service highly available, but we do not guarantee that it will be uninterrupted, error-free, or available at any specific time. Scheduled maintenance, third-party outages (Cloudflare, Discord, Paddle, Resend, OAuth providers), force majeure events, and emergency security responses may cause unavailability.

The reliability metrics, SLA budget indicators, uptime percentages, and tier badges shown inside the dashboard are operational tools for your bots — they are not contractual commitments by CloudLine about the CloudLine service itself, unless explicitly stated in a separate Service Level Agreement (SLA) that applies to your plan.

A formal SLA is available to paid-plan (Pro and Business) customers and is published at /legal/sla once your plan is active.

10. Intellectual property

10.1 Our rights

The Service, including its software, design, trademarks, content, and documentation (excluding our open-source SDKs — see §10.3), is owned by CloudLine and protected by intellectual property law. These Terms grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of the Service, except as expressly permitted by these Terms or applicable law.

10.2 Our brand

The CloudLine name and logo are our trademarks. You may refer to "CloudLine" in factual statements about your use of the Service. You may not use our name or logo in a way that suggests endorsement or affiliation without our prior written consent.

Third-party trademarks displayed within the Service (e.g. Discord, Python, Node.js, JavaScript, Rust, Go) belong to their respective owners and are used for identification only.

10.3 Open-source components

Parts of CloudLine are open-source SDKs published separately under their own permissive licences:

  • @cloudline/bot-sdk (JavaScript / TypeScript, MIT)
  • cloudline-bot (Python, MIT)

Those packages are governed by their own licences and are not subject to these Terms. You are free to use them in your own projects in accordance with the MIT licence.

10.4 Feedback

If you send us suggestions, ideas, or feedback about the Service, you grant us an unrestricted, irrevocable, worldwide, royalty-free licence to use, copy, modify, and distribute that feedback for any purpose without compensation or attribution.

11. Modifications to the Service

We may add, remove, or change features of the Service at any time. For paid features that we materially reduce or discontinue, we will provide reasonable advance notice (typically at least 30 days where practicable) and, where applicable, offer a pro-rated refund of pre-paid fees attributable to the removed feature.

We may also use new features in beta or preview form. Such features may be unstable and may be withdrawn at any time.

12. Suspension and termination

12.1 By you

You may close your account at any time from your account settings (Settings → Danger Zone). Closure is final and cascading: your account, bot configurations, monitoring events, sessions, 2FA records, alert history, and stored avatar are deleted in accordance with our Privacy Policy. If you want to keep a copy of your data, use the Data Export feature before deletion.

12.2 By us

We may suspend or terminate your access to the Service, in whole or in part, immediately and without prior notice, if:

  • You materially breach these Terms, including the Acceptable Use section
  • Your use of the Service exposes us, our subprocessors, or other users to legal, security, or operational risk
  • You fail to pay fees when due (after a reasonable grace period for accidental payment failures)
  • Required by law, court order, or a binding request from a competent authority
  • Necessary to protect the integrity, security, or availability of the Service for other users

For non-emergency, non-payment terminations we will use reasonable efforts to notify you in advance and give you an opportunity to remedy the issue.

12.3 Effect of termination

Upon termination, your right to use the Service ends. We may delete your data in accordance with the retention rules in our Privacy Policy. Any outstanding fees remain payable. Provisions of these Terms that by their nature should survive termination (intellectual property, disclaimer, limitation of liability, indemnification, governing law, dispute resolution) will survive.

13. Disclaimer of warranties

EXCEPT WHERE PROHIBITED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ARISING FROM A COURSE OF DEALING OR PERFORMANCE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

YOU REMAIN SOLELY RESPONSIBLE FOR THE OPERATION AND BEHAVIOUR OF YOUR DISCORD BOTS. THE SERVICE IS A MONITORING TOOL AND IS NOT A SUBSTITUTE FOR YOUR OWN OPERATIONAL JUDGMENT, INCIDENT RESPONSE PROCESS, OR REGULATORY COMPLIANCE OBLIGATIONS.

This disclaimer does not affect any non-excludable warranties or rights you may have under applicable consumer protection law, including under the EU Consumer Rights Directive and the Hungarian Civil Code.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

  1. CLOUDLINE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUROS (€100).

  2. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, LOSS OF GOODWILL, REPUTATIONAL HARM, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

  3. WE ARE NOT LIABLE FOR DAMAGES RESULTING FROM (A) THE ACTS, OMISSIONS, OR OUTAGES OF YOUR DISCORD BOTS, (B) DISCORD ITSELF OR ANY OTHER THIRD-PARTY PLATFORM YOU CONNECT TO, OR (C) ANY OTHER THIRD-PARTY SERVICE OR SUBPROCESSOR ACTING OUTSIDE THE SCOPE OF OUR INSTRUCTIONS.

These limitations apply whether the claim sounds in contract, tort (including negligence), strict liability, statute, or any other legal theory.

NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Wilful misconduct or gross negligence
  • Any other liability that cannot lawfully be limited or excluded under applicable consumer protection law

15. Indemnification

You agree to defend, indemnify, and hold harmless CloudLine and its operator from and against any third-party claims, liabilities, damages, losses, and reasonable expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of the Service in violation of these Terms or applicable law
  • Your Discord bot's behaviour or any content it processes
  • Your violation of any third party's right (including intellectual property, privacy, or publicity rights)
  • Your content submitted to the Service

This indemnification does not apply to the extent the claim arises from CloudLine's own gross negligence, wilful misconduct, or violation of law.

16. Governing law and dispute resolution

These Terms are governed by the laws of Hungary, without regard to its conflict-of-laws rules.

For consumers resident in the EU or UK, this choice of law does not deprive you of the protection of the mandatory consumer-protection rules of your country of residence.

Disputes

  1. Please contact us first at [hello@cloudline.app] so we can attempt to resolve any dispute informally and in good faith.
  2. If informal resolution is not possible, disputes shall be resolved exclusively by the competent courts of Hungary, subject to any non-excludable rights you have under EU or local consumer-protection law.
  3. EU consumers may also access the European Commission's Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

17. Changes to these Terms

We may update these Terms from time to time. For material changes we will notify you by email (to the address on file) and post a prominent notice in the dashboard at least 14 days before the changes take effect.

When material changes take effect, you will be presented with a one-page summary of the updates and asked to confirm acceptance the next time you open the dashboard. Your acceptance — both the version identifier and the precise timestamp — is recorded against your account on our servers and is included in any GDPR data export you request. If you do not wish to accept the updated Terms, you may close your account from the dashboard before continuing.

Minor changes (clarifications, formatting, contact-info updates) take effect when posted without a re-acceptance prompt. The "Last updated" date at the top of this page reflects the most recent revision.

18. Miscellaneous

18.1 Entire agreement

These Terms, together with the Privacy Policy, the Refund Policy, the Subprocessor List, and any plan-specific terms (such as the SLA for paid-plan customers), constitute the entire agreement between you and us regarding the Service, and supersede any prior agreement on the same subject.

18.2 No waiver

Our failure to enforce any provision is not a waiver of our right to do so later.

18.3 Severability

If any provision is found unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified only to the minimum extent necessary to make it enforceable while preserving its intent.

18.4 Assignment

You may not assign or transfer these Terms (or any rights or obligations under them) without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganisation, or sale of substantially all of our assets, provided that the assignee agrees to be bound by these Terms.

18.5 Force majeure

Neither party is liable for failure or delay in performance due to causes beyond reasonable control, including natural disasters, war, terrorism, civil unrest, government action, labour disputes, fire, internet or upstream-service outages, or pandemic.

18.6 Notices

We may give notice to you by email (to the address on your account) or by posting in the dashboard. You may give notice to us at [hello@cloudline.app].

18.7 Relationship of the parties

These Terms do not create any agency, partnership, joint venture, or employment relationship between you and us.

18.8 Language

These Terms are written in English. Any translation is provided for convenience only; the English version controls in case of conflict, subject to mandatory rules of your country of residence requiring a different language.

19. Contact

  • Email: [hello@cloudline.app] — for legal questions, account issues, and general support
  • Postal: [postal address available on request]

Operator: [Founder Name], sole proprietor, [City], Hungary (EU).